Privacy Policy
1. Who we are
Daskelvor operates the AI-assisted crypto trading platform and related website (together, the "Platform"). Our registered office is at King William Street 35, 3000 Melbourne, AU. In this policy, "we", "us" and "our" refer to Daskelvor.
2. Information we collect
We collect information that is reasonably necessary to provide the Platform and meet our legal obligations. This may include:
- identity and contact details, such as your name, email address, telephone number and postal address;
- account information, such as login credentials, security settings and preferences;
- identity verification information, such as government-issued identification or a verification selfie, where required by law;
- financial and transaction information, such as connected exchange account identifiers, deposit and withdrawal history, and trading activity;
- technical data, such as IP address, device type, browser settings and usage logs;
- communications you send to us, including support enquiries and feedback.
We only collect sensitive information where you consent or where the law requires or permits it.
3. How we collect information
We collect information directly from you, through your use of the Platform, through cookies and similar technologies described in our Cookie Policy, and from third parties such as identity verification providers and connected exchanges, with your authorisation.
4. How we use your information
We use personal information to create and manage your account, operate and improve the Platform, verify your identity, detect fraud and security threats, comply with anti-money laundering and counter-terrorism financing obligations, respond to enquiries, and send service messages. With your consent, we may also send product updates. You can withdraw marketing consent at any time.
5. Automated decision-making
The Platform uses automated models to analyse market data and generate risk controls. These models do not make legally binding decisions about you. Where an automated process significantly affects your account, for example by restricting trading, we will tell you and provide a way to request human review.
6. Disclosure of information
We do not sell your personal information. We may disclose it to trusted service providers who help us operate the Platform, such as hosting, analytics, payment processing and identity verification providers. We may also disclose information where required by law, to regulators, to law enforcement, or to protect the rights, property or safety of our users and others. Any service provider is required to handle your information in a manner consistent with this policy.
7. Overseas disclosure
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the Australian Privacy Principles, using contractual protections and recognised security standards.
8. Storage and security
We hold personal information in electronic form on secured systems. We use encryption in transit, access controls, multi-factor authentication for staff, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information only for as long as needed for the purposes described above or as required by law, after which we take reasonable steps to destroy or de-identify it.
9. Your rights
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete or misleading. We will respond within a reasonable time and, where we refuse a request, we will explain why. You may also close your account, which will result in deletion or de-identification of data, subject to our record-keeping obligations.
10. Marketing and cookies
We use cookies and similar technologies to remember preferences, understand how the Platform is used and measure the effectiveness of our communications. Full details, including how to manage your choices, are set out in our Cookie Policy. You can opt out of marketing emails using the unsubscribe link in any message.
11. Children
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so that we can remove it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The revised version will be published on this page with an updated date. Where changes are material, we will notify you through the Platform or by email.
13. Complaints
If you have a concern about how we have handled your personal information, please contact us first. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
14. Contact us
For privacy questions or requests, email [email protected] or call +61 2 1142 8877. Please include enough detail for us to verify your identity and locate your information.